At Hobby Hoof LLC, we work to get your order packed and shipped safely and promptly.

PROCESSING TIMES

Once orders are placed, please allow 36 hours for processing within our warehouse prior to shipping.

Once processed, orders are generally shipped out within 1–3 business days, depending on the day of the week it is, as our local carrier comes & picks up packages twice per week (excluding weekends and holidays).

Custom, personalized or 'made-to-order' items may require additional processing time, which will be communicated to the customer when applicable.

SHIPPING PROVIDER 

We use USPS (United States Postal Service) for our main shipping carrier. We occasionally will use UPS or FED-EX for very large orders.

SHIPPING TIMES

We offer the following shipping options:

FREE Economy Ground: $0.01 / Est. time: 8-10 business days.                            
Priority Express, >12lbs: $31.99 / Est. time: 2-3 business days.
Priority Express, 12-19lbs: $43.99 / Est. time: 2–3 business days.
Saddle Shipping (Ground Advantage): $49.99 / Est. time: 5-7 business days.
Medium Flat Rate Box: $12.80 / Est. time: 3-5 business days
Large Flat Rate Box: $21.80 / Est. time: 3-5 business days
Flat Rate Padded Envelope: $8.90 / Est. time: 3-5 business days
Shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or circumstances outside of Hobby Hoof LLC's control are not the responsibility of Hobby Hoof LLC.

TRACKING & INSURANCE

Tracking and shipping insurance is included with all shipping options, except the Free Economy Ground shipping. Tracking information will be sent with shipping confirmation via email to the email given at the time of checkout.

Customers should inspect packages upon delivery. If an item arrives damaged, please contact Hobby Hoof LLC as soon as possible and provide a description along with photos of the damaged packaging and item so we can assist with the claim process.

LIABILITY FOR DAMAGED/LOST PACKAGES OR INCORRECT ADDRESS

Hobby Hoof LLC is not liable for lost or damaged orders, as once packages leave our facility, it is the responsibility of the shipping carrier to handle the package until it reaches its destination. If your order is not received within 2 days after the estimated delivery time, you will need to contact the shipping carrier directly to file a claim. Granted we are not liable, please don't hesitate to reach out to us if this issue should arise as we are more than willing to help customers with filing their claim.

Customers are responsible for providing an accurate shipping address at checkout. Hobby Hoof LLC is not responsible for packages that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply to reship returned packages.

LOCAL PICK-UP

Customers who choose local pickup will be notified via the email given at checkout within 24 hours of when their order will be ready for pickup.

Pickup orders will only be released to the person whose name is on the order or the specified pickup person. The person specified for picking up the order will be required to provide a valid photo ID at the time of pickup. Orders will not be released to any person(s) not listed for the pickup, no exceptions!

If you are unsure or are not seeing an email regarding your pickup time, please call us and verify your order is available and ready for pickup prior to arriving. 


QUESTIONS

If you have questions about shipping or your order, please contact us through our website or shoot us an email at support@hobbyhoofshop.com

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